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| Blogger: Hannah Doughty
The social media team at @NatWest_help has gone into overdrive, fending off hundreds of complaints from customers over online banking and payment problems afflicting the glitch-prone UK bank.
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The latest tech failure comes just six weeks after the bank suffered an embarrassing breakdown that caused over 600,000 transactions and hundreds of thousands of pounds in payments to go missing.
Today's problems could be even more serious, arriving at the end of the month when customers traditionally look to draw down their monthly salary payments. The bank's IT team is scrambling to find the source of the problems, much to the fury of customers who have been expressing their anger on Twitter.
Today's problems could be even more serious, arriving at the end of the month when customers traditionally look to draw down their monthly salary payments. The bank's IT team is scrambling to find the source of the problems, much to the fury of customers who have been expressing their anger on Twitter.
NatWest parent RBS and Ulster Bank were hit with a £56 million fine by regulatory authorities last year over a computer malfunction in 2012 that locked customers out of accounts and knocked out payments processing systems.
At the time, RBS chief Ross McEwan admitted that the bank had failed to invest properly in its IT system for decades and promised to invest an extra 750 million pounds by the end of 2015 to enhance the security and resilience of its IT systems.
At the time, RBS chief Ross McEwan admitted that the bank had failed to invest properly in its IT system for decades and promised to invest an extra 750 million pounds by the end of 2015 to enhance the security and resilience of its IT systems.
Following last month's meltdown, RBS bosses pledged to invest a further £150 million a year to improve the resilience of its IT systems.
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